Top Salesforce Admin Interview Questions You Should Be Ready For

A successful job interview takes more than just looking presentable or updating a resume. Aspiring candidates conduct research for the company and prepare references and interview questions. To help applicants succeed, here are 24 essential Salesforce admin interview questions!

Categorised into basic, intermediate, and advanced levels, this blog is a must-read for both freshers and seasoned professionals.

Looking for an Online Degree Scholarship? Amity University Online offers various options to make education more affordable, including:

1. Sports Scholarship (CHAMPS):- For exceptional sports achievements
2. Defense Scholarship:- For defense personnel and their families
3. Divyaang Scholarship:-  For Students with disabilities
4. Merit-Based Scholarship:- For outstanding academic performance
5. ISAT-Based Awards:- Based on Amity's flagship scholarship test

For helping students to achieve their goals without financial stress.

Basic Salesforce Admin Interview Questions with Answers

We are starting with simple admin interview questions and their answers in Salesforce. These are introductory-level questions that cover simple, fundamental concepts.

1. What is Salesforce?

Salesforce is considered one of the most well-known customer relationship management (CRM) platforms in today's world. It offers cloud-based CRM applications used in sales, service, marketing, and related industries.

2. What are the responsibilities of a Salesforce administrator?

A Salesforce administrator is responsible for performing routine system audits. They are entitled to handle routine tasks, conduct upgrades, manage workflow, monitor account status, and maintain liaison roles among suppliers and end-users. This CRM platform offers a range of features and editions.

3. What is CRM?

CRM stands for Customer Relationship Management. It refers to an application that enables companies to streamline their sales and marketing processes, increasing and managing revenue. Sales and marketing experts utilise CRM's robust features to captivate and retain customers and clients, which ultimately helps increase sales.

4. What is cloud computing? Mention its different types.

Cloud computing is a networked system developed to provide various services over the Internet. Professionals utilise this system to store, retrieve, transfer, and update information remotely. This cost-effective alternative is beneficial for businesses that regularly handle large quantities of data.

There are five different types of cloud computing: private cloud, public cloud, hybrid cloud, high-performance computing (HPC) cloud, and multi-cloud.

Also Read:-20 Python Interview Questions You Should Know in 2025 

Intermediate-Level Salesforce Admin Interview Questions with Answers

Now, let us raise the level of difficulty with four more challenging admin interview questions in Salesforce for 2025.

1. Explain an object in Salesforce.

In Salesforce, an object refers to a database table that allows users to store data significant to an organisation. They are classified into two types: Standard and Custom. Salesforce offers the standard objects, and users develop custom objects to meet specific business requirements.

2. What are the different data access levels in Salesforce, and what do they cover?

In general, there are four data access levels in Salesforce for admins to work with:

• Object-level Security

This data access level offers the most straightforward management. Administrators can set permissions on any object. They can control which users can view, create, delete, or even edit the records.

• Organisation-level Security

With this access level, admins can develop a list of authorised users. Additionally, they can restrict login access to specific locations and times and implement password regulations.

• Record-level Security

Administrators can permit users to view a specific object while limiting the object records.

• Field-level Security

Even if a user has access to a specific object, administrators can still control which particular fields they can view or use within that object.

3. Explain the difference between a Role and a Profile.

The differences between Role and Profile in Salesforce are:

• Role

Role refers to the user's hierarchical status within the company. It is vital to control information access depending on the user's hierarchical level.

• Profile

On the contrary, a profile refers to a user's access to objects and records, as well as the actions they can perform within the application. This includes permissions such as creating, reading, updating, or deleting records (CRUD), controlling who can view or edit specific fields, and granting access to features like customising layouts and visibility.

4. Define field dependency.

In Salesforce, administrators use field dependencies to show or hide picklist values on one object based on another object. The object that controls the visibility is considered the controlling object, and the object which is controlled is regarded as a dependent object.

Advanced-Level Salesforce Admin Interview Questions with Answers

Here are four advanced-level admin interview questions, along with their explanations for candidates who are familiar with Salesforce.

1. Name the ways to manage record-level access.

A Salesforce administrator usually manages record-level access in the following four ways:

• Manual sharing
• Sharing rules
• Role hierarchies
• Organisation-wide defaults

2. What is a workflow in Salesforce?

Workflow in Salesforce refers to the business logic that assesses records when they are created or updated. In addition, it determines whether any automated action is necessary. It grants data to act. It could be anything, including data updation or sending notifications to people or external systems.

3. What are the sharing rules? What is called manual and automatic sharing?

To a Salesforce administrator, a sharing rule is one of the vital ways to control record-level access. They enable admins to grant access to read and edit records, as well as other permissions, to users. There are two types:

• Manual Sharing: This refers to the process where the admin shares data with users manually.
• Automatic Sharing: This is an automated procedure for sharing records with users.

4. Define permission sets.

As the term suggests, it refers to a collection of permissions designed to provide users with access to various tools and features. Administrators use permission sets to manage different types of users. They consider creating a Permission Set instead of creating a separate profile each time.

Latest Webstorie:-What’s Next After 12th? Don’t Decide Without Seeing This 

Conclusion

The top Salesforce admin interview questions prove valuable in your interview preparation. Whether you are a fresher or an experienced candidate, we designed this question-and-answer guide to help you grab your desired job.

To unlock more opportunities and gain in-depth knowledge in this field, consider enroling in online programs, such as an MBA in Digital Marketing, offered by trusted institutions, like Amity Online.